> ## Documentation Index
> Fetch the complete documentation index at: https://moengage-doc-2298-s2s-type-case-sensitive.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Do Uninstall Counts Differ Between the Key Metrics Dashboard and Segmentation?

> Why uninstall counts differ between Key Metrics and Segmentation — one tracks per-user uninstall time, the other counts per-device events.

## Problem

There is a discrepancy in the uninstall counts between the Key Metrics dashboard and Segmentation numbers.

<img alt="mismatch.png" src="https://mintcdn.com/moengage-doc-2298-s2s-type-case-sensitive/vuFOjGflXUEGyHp-/images/moengage_29f0ac.png?fit=max&auto=format&n=vuFOjGflXUEGyHp-&q=85&s=d8434d75abbb579c81bfc3f29913cb62" width="1376" height="280" data-path="images/moengage_29f0ac.png" />

## Explanation

* This difference is expected.
* The Key Metrics dashboard tracks the uninstall time attribute and records it when a user uninstalls the app from all their devices. <img alt="key metrics.png" src="https://mintcdn.com/moengage-doc-2298-s2s-type-case-sensitive/17XTUocHUM8RvM8_/images/moengage_ea5a85.png?fit=max&auto=format&n=17XTUocHUM8RvM8_&q=85&s=e09b8fdc4fe95284177084323872d49d" width="1440" height="356" data-path="images/moengage_ea5a85.png" />
* Segmentation numbers count each uninstall event for each device separately. <img alt="segmentation.png" src="https://mintcdn.com/moengage-doc-2298-s2s-type-case-sensitive/ukEGYT14LnDvcf4Q/images/moengage_4530b9.png?fit=max&auto=format&n=ukEGYT14LnDvcf4Q&q=85&s=4cd80dea1ae002beda960cf0c04ac603" width="1440" height="160" data-path="images/moengage_4530b9.png" />